Warning to all about online airsoft retailer: Tactical-Mod.ca

[Yojimbo]

(Dear Mods, if this thread is in the wrong place, I'm sorry, and please help me move it to where it can do the most good. I want to warn people about this store so they don't get into the same situation)

(Also, yep...I know I made a lot of really dumb mistakes in my situation)

I ordered a CYMA brand AK and one midcap mag from online retailer Tactical-Mod on October 10 with Paypal, an order worth over $200. Order status continually shows as pre-processing and had not yet been shipped for weeks. I email the store to inquire. They said that it was backordered, even though it clearly showed as "in stock" when i ordered it (and which I'm sure still shows as in stock on their website).

Fair enough, I don't mind waiting.
So i wait... until well after they said it would arrive at their store and yet it still doesnt get shipped to me. A few days later I email them again and they assure me that they were waiting on a CYMA shipment to come in and that it would be at their store soon. I wait a couple of more weeks with no news, no email. So I email again, and this is where the emails start getting scarce. I begin suspecting they might just take my money and cut off contact so I start a Paypal dispute.

Once the Paypal dispute is on, Tactical-Mod replies to it right away, saying something to the effect of "Oh the funds are held up because of the dispute... we can't ship it unless you cancel the dispute..the items have arrived and are ready to ship anytime at our store...etc".
At this point my lack of experience and nerve shows BIG TIME. I just really want my items. Stupidly, I believe their story and cancel the dispute. This screws me over obviously cause I can't start another dispute after cancelling the first one.

After I cancel the dispute, Tactical-mod emails me and says that they will "get their shipping manager to update me asap". This was their last communication to me ever and was sent to me on November 12. It is now Dec. 28, and Tactical-mod has NOT responded to any of my emails I have sent them since. I have since called Paypal and my CC company and have started a dispute process with my CC company in an attempt to at least get my money back. I can pretty much now say that Tactical-Mod has stolen my money. The CC Company says that their process takes months, so I will not be getting my money back if at all for a long time.

TL/DR CLIFFS:

- I ordered items (1 Cyma AK AEG, 1 midcap) with online retailer Tactical-Mod.ca on 10 Oct 2014
- Items did not and to this date (28 Dec 2014) *have not* shipped.
- Paypal dispute started and really stupidly, ended, by me.
- 12 Nov 2014: Tactical Mod claims items are availabe and says they will update me when they ship them. This is their last email to me.
- Tactical-mod.ca ignores all further emails, effectively stealing my money.
- Paypal/CC company contacted, statement dispute with CC company started
- Avoid this retailer like the plague
- I learn that I shouldn't order from no-name retailers online, even with Paypal.

[R.I.T.Z]

Tactical-Mod Industries has been specializing in manufacturing and selling paintball guns since 2010. Our company has state of the art CNC machining centers and lathes, using the most advanced technology in production. . We have high-tech production equipment in asia and extensive experience in manufacturing paintball parts. We are fully dedicated to the highest quality development, production, assembly, and testing. All of our products are 100% guaranteed.

By overseeing the quality control during production, and utilizing our many years of manufacturing and assembling experience, we have learned how to understand and fulfill our customers' needs for paintball parts and successfully resolving all related technical issues.

No contact info anywhere except an email on their facebook
sales@tactical-mod.ca

quick search brings up that paintballers have had much the same issue with the site
My order from Tactical-Mod.ca



according to their facebook
they've been around since at least 2007
https://www.facebook.com/tacticalmod
from their facebook

Our headquarters are located in Shenzen,China and we have warehouses in Canada and United States.

No physical store just warehouses

Doesnt look like a trustworthy operation.

[jmireau]

Very similar experience with them last fall - like dealing with Imperial Airsoft really.

E-mailed them several times and did not get anywhere until a PayPal dispute was filed. After that I refused to close the dispute until I had my shipment in hand and verified all items were accounted for (they didn't like that very much and I believe they filed a dispute against me but once I dropped mine they dropped theirs).

Would not recommend dealing with this retailer.

[siggypoo]

Wow, and nobody knows of a physical address? Don't we have active law enforcement members on ASC?


Location: YYZ VOR 062 radial, 17.5 DME FL5280

[Dracheous]

So you feel your money has been fraudulently taken? Have you alerted the fraud department at your local police department? That would be your next step.


Didn't we used to have a sticky thread here somewhere with details how to report fraud to law enforcement?

[chaz]

To help others in the future make sure to make a case on the BBB.

[localfreerider]

You would know this if you were AV'd and had access to age restricted section.

Post 1
I just ordered from them but I should have done more research

WE F228 for $150 seemed too good to be true

apparently there renowned for not shipping out orders, defrauding paying customers and labeling items in-stock when they are not

there contact information that leads you to a empty lot, or tattoo parlor and out of service phone numbers

I will be opening a dispute though pay-pal when the 5 days grace are up. my order has been delayed due to some sort of system error... yea right!

They state same day shipping on there site. how long should it take to ship from Quebec to Quebec? I've had quicker service from Ontario

http://www.x7og.net/general-paintbal...od-canada.html

Post 2
WARNING***DO NOT SUPPORT THIS COMPANY!!!***WARNING

They have a history of defrauding people, a quick google search of some of their reviews will prove this.

I waited a week with no shipping confirmation. So I asked that they process my order within a reasonable amount of time or refund me. Only after I began the dispute process with PayPal was I refunded.

If you wait past the forty five day mark you cannot file a dispute, they will string you along with whatever excuse or non correspondence they can so after 45 days you have no recourse and they keep your money.

It is a unscrupulous business practice done by people who would rather steal your money than work for theirs.

If you value you hard earned cash stay far from these thiefs masquerading as a legitimate business.

Below are links to some companies I have dealt with in the past and can vouch for their great pricing and exceptional customer service, If you want to buy local and support quality Canadian retailers support these or ones like them. For the love of your hard earned cash ***STAY AWAY FROM Tactical-Mod.ca***

if you are under 45 days file a full dispute and ask for refund and don't cancel it till you have your money!

I read OP a little more, Damn man, good luck! Someone should put tac-mod out of business, they are thiefs and nothing more!

[Yojimbo]

Originally Posted by Dracheous

So you feel your money has been fraudulently taken? Have you alerted the fraud department at your local police department? That would be your next step.


Didn't we used to have a sticky thread here somewhere with details how to report fraud to law enforcement?

Yeah you're right. Not much of an excuse but just been super busy with work. Now that I have some days off, I'm really considering contacting RCMP or other avenues to see what else I can do.

Anyone have any experience with this sort of thing that they can impart on me? Thanks!

[L473ncy]

RCMP RECOL is what you should look into (Reporting EConomic Crime OnLine)

It's an avenue, http://www.rcmp-grc.gc.ca/fio-ofi/finan-crime-eng.htm

Not sure if they'll do anything about it (or even can if those are just lies and there really aren't any warehouses in Canada) unless they get a lot of complaints.

[SuperHog]

Yojimbo,

Why didn't you purchase from a local Canadian dealer and save the headaches to begin with?

[BloodSport]

This is why we have an age verified section, and trusted retailers.