WE Tech Airsoft- Where are you James?

[gunwisewarrior]

Alright, so I have been waiting as patiently as I possibly could for the last 6+ months for the M4 open bolt conversion for WE's m4 since before the preview video that was released on Christmas. Now just like so many other WE-m4 owners I have put countless hours and dollars into this gun to get it to simply shoot through a doorway 25 feet in front of me. Us subscribers on WE's Youtube channel have been told time and time again that release dates changed until James from WE just stopped replying. I have checked WE's Website on a very regular basis and am dissapointed to find that their "contact us" part of the website does not exist.

My question is this, Does anyone here on ASC Talk to or know how to get ahold of a WE rep? or know if they are even still in buisness? I know that Velocity Arms is Canadas WE distributor, and I have sent them a message and am currently waiting on a reply. Thanks in Advance, your time and effort is much appreciated.

[Ross]

They are still in business I'm sure. They are still making new guns. They are a very money driven company. They never respond to single customers. You have to convince a retailer to talk to them. It's total bullshit that the open bolt kit hasn't been released yet for the m4.

[Thenooblord]

WE's customer service is as shitty as their guns are,
I ordered some replacement parts for a gun from them, and as soon as I paid they stopped replying to emails and never shipped the item, but up untill I paid they were very responsive

[hattrick]

Phone frank from VA directly, they suck at private messages.

-alex

[kullwarrior]

M4 open bolt is out already, currently its just the M16A1.

[gunwisewarrior]

Originally Posted by kullwarrior

M4 open bolt is out already, currently its just the M16A1.

I was unaware of this. Its about bloody time. And We didn't just stop replying to me, They stopped replying to everyone. James's last reply to anyone (as far as I'm aware of) was on Youtube 2+ months ago. Thats some excellent customer service

Well hopefully not to much longer of a wait, was starting to wonder if I had one of the most realistic m4 paperweights to date

[Styrak]

Originally Posted by gunwisewarrior

I was unaware of this. Its about bloody time. And We didn't just stop replying to me, They stopped replying to everyone. James's last reply to anyone (as far as I'm aware of) was on Youtube 2+ months ago. Thats some excellent customer service

Well hopefully not to much longer of a wait, was starting to wonder if I had one of the most realistic m4 paperweights to date

Whining about a new technology that only this company is making, and has nothing to do with customer service?

Awesome.

[Brian McIlmoyle]

Originally Posted by gunwisewarrior

I was unaware of this. Its about bloody time. And We didn't just stop replying to me, They stopped replying to everyone. James's last reply to anyone (as far as I'm aware of) was on Youtube 2+ months ago. Thats some excellent customer service

Well hopefully not to much longer of a wait, was starting to wonder if I had one of the most realistic m4 paperweights to date

You are not their customer. Their wholesale distributors are. you know the guys that make orders for 100s of guns at a time.

As interest in their product grows.. it's likely that the flood of inquiries from individuals made it impractical to respond.

[kullwarrior]

Originally Posted by Brian McIlmoyle

You are not their customer. Their wholesale distributors are. you know the guys that make orders for 100s of guns at a time.

As interest in their product grows.. it's likely that the flood of inquiries from individuals made it impractical to respond.

Regardless the number of customers, if you don't respond, ultimately it's going to hurt you.

ever heard of Heckler & Koch's bad motto? "because you suck, and we hate you" This was stemmed directly out of H&K Customer Service for not helping the individual (they only deal with distributor or military/law-enforcement)
look what happened to them. The same can also occur to WE.

[Brian McIlmoyle]

Originally Posted by kullwarrior

Regardless the number of customers, if you don't respond, ultimately it's going to hurt you.

ever heard of Heckler & Koch's bad motto? "because you suck, and we hate you" This was stemmed directly out of H&K Customer Service for not helping the individual (they only deal with distributor or military/law-enforcement)
look what happened to them. The same can also occur to WE.

Would the response, Please contact your local distributer work for you?

They have posted their distributor network on their site.. It is beyond ridiculous for individuals who are inquiring about new models coming out to expect a personal response from the manufacturer.

Sure it's nice when you get one.. but to expect it? come on.

So.. they should hire 20 people to respond to individual inquiries.. and then pass that cost on to you when you buy their guns? It makes NO sense from a business standpoint.

Lots of companies will offer personal service when they are small and dealing with few people or selling direct to the public. This is not the case for this company.

[m102404]

The last question I posed to WE directly was answered with...."contact Velocity Arms...they're our Canadian retailer". Perfectly reasonable.

On another note, I suspect that due to the US restrictions on WE's M4 (ATF issue) they're going to want to make sure everything is lined up nicely before they "launch" it here. Coupled with the "open bolt" movement...I suspect one effort is tied to the other (i.e. we won't see a new US friendly closed bolt M-series). So...perhaps it's going to move just about as quickly as the ATF&Co. are interested in moving it along.

From what I hear...it's going to require a different lower altogether (US issue)...so if you waiting for a "drop in kit" to your existing one, I wouldn't hold your breath. I hope there is one....but I wouldn't peg all my hopes and dreams on it.

I suspect that WE would not be dragging it's heels to statisfy a market demand for something it makes.

[mmmken]

Originally Posted by Brian McIlmoyle

Would the response, Please contact your local distributer work for you?

They have posted their distributor network on their site.. It is beyond ridiculous for individuals who are inquiring about new models coming out to expect a personal response from the manufacturer.

Sure it's nice when you get one.. but to expect it? come on.

So.. they should hire 20 people to respond to individual inquiries.. and then pass that cost on to you when you buy their guns? It makes NO sense from a business standpoint.

Lots of companies will offer personal service when they are small and dealing with few people or selling direct to the public. This is not the case for this company.

Why is it beyond ridiculous?

Some companies decide to provide good customer service by replying to their customer (and end-user) concerns. They absorb the extra manpower as a marketing cost. The happier their end-users are, the more their direct customers buy (to meet end-user demand). The only reason why their direct customers buy "100's of guns at a time" is because of their end-users. With respect, I would not want to have you in any strategic decision-making position in any company with that kind of reasoning.

Apple for instance, provides exceptional customer service, and the success they've seen is a testament to this. Hell, Steve Jobs sometimes even replies to his emails. Actually, almost every decent corporation replies to their customer emails (whether direct or end-users). Those that don't; rarely stick around.

Are you trying to tell me that ignoring their customers is good business?

Originally Posted by Styrak

Whining about a new technology that only this company is making, and has nothing to do with customer service?

Awesome.

He is not whining about a new technology. He is "whining" about the lack of communication from the company. A lack of communication is a lack of customer service.

[Brian McIlmoyle]

Originally Posted by mmmken

Why is it beyond ridiculous?


Are you trying to tell me that ignoring their customers is good business?



He is not whining about a new technology. He is "whining" about the lack of communication from the company. A lack of communication is a lack of customer service.

No.. he's whining because he did not get the answer he wanted..

how many "how 'bout now"? questions do you think they get regarding the release of new models... 100s a day?

If the only source of information was from a direct response to an inquiry I'd say that ignoring those inquiries would be bad customer service.

But when a company has a pretty good public face in the form of a website that historically has been pretty good for updating with new information and announcements. And does regular YOUTUBE release and question and answer sessions to address customer interest, I'd say they are doing a good job.

[mmmken]

Originally Posted by Brian McIlmoyle

No.. he's whining because he did not get the answer he wanted..

how many "how 'bout now"? questions do you think they get regarding the release of new models... 100s a day?

If the only source of information was from a direct response to an inquiry I'd say that ignoring those inquiries would be bad customer service.

But when a company has a pretty good public face in the form of a website that historically has been pretty good for updating with new information and announcements. And does regular YOUTUBE release and question and answer sessions to address customer interest, I'd say they are doing a good job.

From what I read, I thought he was still trying to contact them since they were not responding on their Youtube channels. I didn't catch the part where the OP said they replied.

"How 'bout now" questions should be answered with a copy pasted canned message. IMO, anything is better than just not responding to your end-users.

[gunwisewarrior]

Originally Posted by mmmken

He is not whining about a new technology. He is "whining" about the lack of communication from the company. A lack of communication is a lack of customer service.

Exactly, Thank you.

Secondly to everyone else I did not ask what your opinions were or why you think the open bolt is not out, My question was stated Clear as night and day. If you have an answer, Give it. If not, Dont.

Again to those who are helpfull, Thanks for your time and effort it is MUCH appreciated.