Airsoft Canada - View Single Post

coach · September 26th, 2008, 18:40

I actually had an issue shipping my TM G17 sights to Winnipeg from Toronto. I purchased a prepaid Xpresspost envelope at work, guaranteed 2 days shipping, and sent it on Sept 17. It was picked up that evening(scanned into CP system) and should have arrived on the 19th. It didn't show and had zero tracking updates until the 22nd which it was then in Regina. I submitted a claim that night stating that it clearly said guaranteed 2 days on the envelope. Ended up being delivered on the 23rd. Didn't get word from customer service until yesterday, the 25th, that they are looking into refunding me my postage. In part or full, I'm happy that they are even considering a refund.

September 26th, 2008, 18:40	#15
coach aka coachster Trader rating Join Date: Mar 2008 Location: T dot	I actually had an issue shipping my TM G17 sights to Winnipeg from Toronto. I purchased a prepaid Xpresspost envelope at work, guaranteed 2 days shipping, and sent it on Sept 17. It was picked up that evening(scanned into CP system) and should have arrived on the 19th. It didn't show and had zero tracking updates until the 22nd which it was then in Regina. I submitted a claim that night stating that it clearly said guaranteed 2 days on the envelope. Ended up being delivered on the 23rd. Didn't get word from customer service until yesterday, the 25th, that they are looking into refunding me my postage. In part or full, I'm happy that they are even considering a refund.