I'll chirp in a bit since I now am an employee at Toronto Airsoft.
The ticket system is used when the store front is really, really busy... it's the fairest way of serving everyone in the order which they entered the store. I know myself we hustle as fast as we can but we also need to help people that really have no clue about the hobby or troubleshoot products that people have and that can slow things down but again no one can argue that it's not fair.
In the couple of weeks I have been there I have had several people ask me about discounts with purchasing lots of products... honestly this is a tough one. Prior to working here I've spent a lot of money in shops and online... if I wanted a deal I'd wait for a sale. I have to ask my boss about it, it's not my call to make as I don't own the store. That being said both Frank and Ken have been accommodating regarding discounts that I've witnessed.
I've been having a blast working at the store, the guys (and gal) are awesome and it's been a lot of fun learning and teaching this hobby... stop by and say hi.
