[Swattiger]

I have bought their Sterling and has done some maintenance work. I lost the little spring for the semi and full auto switch.

I exhausted all possible ways to get the replacement from local and retailers overseas but none of them carry it. So I emailed to S&T asking them to send me the part, and I am willing to pay the shipping and part cost.

However, their reply is that "they only accept wholesale" (not too sure what does it mean), and it is not economical for them to ship the part to me (even I am willing to pay). They even laughed at me when I comment this is very bad customer service, and they also remind me to share the screen shots of the conversation when sharing my experience with other airsoft players!

Now the few hundred dollars gun is basically useless due to their unwillingness to ship a small part!

When compared to other airsoft companies e.g. SRU, who just shipped a brand new parts to me without charging me anything, this experience is just like hell.

Airsoft is an expensive hobby and I just want it to be enjoyable. Imagine if you go to a restaurant spending a few hundred dollars for a meal, the service and food quality you get will be top notch. But this company .... I just don't know how to describe it.

When I went to their facebook page, there was another airsoft player having similar unpleasant experience. So my experience is not a single case and I believe I should share it here so other airsoft lovers could make a smart choice.