Airsoft Canada - View Single Post

localfreerider · May 7th, 2013, 08:32

Bit of a necro post, but back on topic.
I recently made a purchase from TA and would like to share my personal experience.

+ Very quick shipping! (I ordered Monday morning and it was on my doorstep Wednesday afternoon)

+ Good merchandise selection and pricing
+ Simple and intuitive website layout
+ Well Packed

- I inquired a number of times about price matching a specific Canadian competitor, and a specific product, in turn I received a general copy-paste answer quoting there F.A.Q.

- When I purchase the item I thought they could refund the difference in price. When I asked again I was told they do not price match competitors who do not have a physical location, due to business costs.

It was a positive experience dealing with there online retail but I was rather disappointed that they could not honor a price match seeing as the difference was $50.

I would happily buy Canadian whenever possible but another big determining factor is price point.

I think with the ASC community being relatively small in the grand scheme of things and many members having deep pockets, it seems only logical to do everything to appease the customer short of shooting yourself in the foot, turning first time buyers into life long customers.

All in all I would do business with them again if need be but my humble advice (take it or leave it) to TA is to focus on customer service.

May 7th, 2013, 08:32	#74
localfreerider willing to perform services in a dark alley that may or may not leave you satisfied for a title. GFE = 1, looks = 2, BBFS for an extra $50. Trader rating Join Date: Oct 2005 Location: Never gonna let you down	Bit of a necro post, but back on topic. I recently made a purchase from TA and would like to share my personal experience. + Very quick shipping! (I ordered Monday morning and it was on my doorstep Wednesday afternoon) + Good merchandise selection and pricing + Simple and intuitive website layout + Well Packed - I inquired a number of times about price matching a specific Canadian competitor, and a specific product, in turn I received a general copy-paste answer quoting there F.A.Q. - When I purchase the item I thought they could refund the difference in price. When I asked again I was told they do not price match competitors who do not have a physical location, due to business costs. It was a positive experience dealing with there online retail but I was rather disappointed that they could not honor a price match seeing as the difference was $50. I would happily buy Canadian whenever possible but another big determining factor is price point. I think with the ASC community being relatively small in the grand scheme of things and many members having deep pockets, it seems only logical to do everything to appease the customer short of shooting yourself in the foot, turning first time buyers into life long customers. All in all I would do business with them again if need be but my humble advice (take it or leave it) to TA is to focus on customer service. Last edited by localfreerider; May 7th, 2013 at 21:26..