Airsoft Canada - View Single Post

H1TMAN · March 29th, 2013, 10:14

I've had great service online from them under the old banner of velocity arms, but a hugely disappointing visit there in person. I want there the morning of TACCON 13 and volume of customers was not too bad.

The sales rep I got was apparently their gun doc based on a conversation I overheard. I asked for a CYMA version 3 AK gearbox and he looked at me and said I don't think we carry those. I had looked it up on their webpage about a minute prior. The rep looks its up and begins to argue with me that its not a version 3 but a version 2. I had to get him to take a closer look at the description and he finally agreed. I few minutes later the sales rep gets into an argument with older Asian lady telling him he is wrong and the the gearbox is a version 2 because it says on the box CYMA CM 002. I watched this go on for about two minutes, in complete shock that the staff have no clue what they were selling and that if this sales rep was indeed their gun doc, he should never touch an aeg ever.

On site I would rate their customer service as poor. I have no doubt TACCON was a busy day for them, but its a poor excuse for sales staff that have no clue what their talking about. I'm not sure if I will do buy from them again in the future.

March 29th, 2013, 10:14	#67
H1TMAN formerly GRoy Trader rating Join Date: Dec 2008 Location: Angus, ON	I've had great service online from them under the old banner of velocity arms, but a hugely disappointing visit there in person. I want there the morning of TACCON 13 and volume of customers was not too bad. The sales rep I got was apparently their gun doc based on a conversation I overheard. I asked for a CYMA version 3 AK gearbox and he looked at me and said I don't think we carry those. I had looked it up on their webpage about a minute prior. The rep looks its up and begins to argue with me that its not a version 3 but a version 2. I had to get him to take a closer look at the description and he finally agreed. I few minutes later the sales rep gets into an argument with older Asian lady telling him he is wrong and the the gearbox is a version 2 because it says on the box CYMA CM 002. I watched this go on for about two minutes, in complete shock that the staff have no clue what they were selling and that if this sales rep was indeed their gun doc, he should never touch an aeg ever. On site I would rate their customer service as poor. I have no doubt TACCON was a busy day for them, but its a poor excuse for sales staff that have no clue what their talking about. I'm not sure if I will do buy from them again in the future.