To share my experience: I placed a multi-part order; part of the order was a set of clone Hatch Operator gloves. The vendor's communication was good and the items were in my hands in just under two weeks.
Now for the wrinkle; I receive two left-hand gloves!
I contacted the vendor and they promptly sent out a replacement; another left! :banghead:
Contacted them again and they shipped immediately; they finally got it right (pun intended!).
Important to know: the paid all costs--yes, I was p***ed, but they sent a small gift for my trouble.
I have bought since, no issues. Would I buy again? Yes.